Shipping Policy
Shipping Policy
At Bailey, we offer worldwide shipping and work to deliver every order as quickly and reliably as possible.
Order processing
Orders are processed within 1–2 business days after payment confirmation.
Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or public holidays will begin processing on the next business day.
During major sales, holidays or periods of unusually high demand, processing may take slightly longer.
Estimated delivery time
After processing, the estimated delivery time is:
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Worldwide delivery: 5–8 business days
The total estimated time from placing your order to delivery is approximately 6–10 business days.
Delivery estimates begin after your order has been processed and dispatched. They do not include weekends, public holidays or unexpected customs delays.
Shipping destinations
Bailey ships worldwide. However, delivery may be unavailable to certain restricted locations, remote regions, military addresses or post-office boxes.
If we cannot deliver to your address, we will contact you and provide an appropriate solution.
Shipping costs
Available shipping options and any applicable charges will be displayed at checkout before payment is completed.
Promotional free-shipping offers may be subject to specific terms, destinations or minimum-order requirements.
Order tracking
When your order is dispatched, you will receive a shipping confirmation email containing your tracking information, where available.
Please allow up to 48 hours for tracking information to update after dispatch.
Customs, duties and taxes
International orders may be subject to import duties, taxes, customs charges or handling fees imposed by the destination country.
Unless stated otherwise at checkout, these charges are the customer’s responsibility and are not included in the product price or shipping fee. Bailey does not control customs charges or processing times.
Customers are responsible for complying with the import requirements of their destination country.
Address accuracy
Please check your shipping information carefully before completing your order.
If you notice an error, contact info@bailey.com immediately. We will try to update the address before dispatch, but changes cannot be guaranteed after an order has entered processing or been shipped.
Bailey is not responsible for delivery issues caused by an incomplete or incorrect address provided by the customer.
Separate shipments
Orders containing multiple products may arrive in separate packages. If this happens, you may receive more than one tracking number. You will not be charged additional shipping fees unless clearly stated at checkout.
Delayed orders
Although most orders arrive within the estimated timeframe, delays may occasionally occur because of:
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Customs processing
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Carrier disruptions
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Severe weather
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Public holidays
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High seasonal demand
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Incorrect delivery information
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Events outside our reasonable control
If your tracking has not updated for several business days or your order is significantly delayed, contact info@bailey.com with your order number.
Lost, damaged or missing packages
If your order arrives damaged, contains missing items or appears to be lost in transit, contact us as soon as possible.
Please include your order number and photographs of any damaged package or product. We will review the issue and work with the shipping carrier to provide an appropriate solution.
Delivered but not received
If tracking shows that your order was delivered but you cannot locate it:
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Check around the delivery location.
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Ask household members or neighbours.
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Contact the shipping carrier.
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Email info@bailey.com if the package still cannot be found.
We will assist with the carrier investigation where possible.
Contact us
For shipping questions, contact:
Email: info@bailey.com
Please include your order number so we can assist you efficiently.